Terms of service


CLAIRSKINCARE TERMS OF SERVICE

Last Updated: 26 September 2025

OVERVIEW

This website (ClairSkincare.com) is operated by ClairSkincare Limited, a company incorporated in Hong Kong (CR No. 78265501). References to "we," "us," and "our" refer to ClairSkincare. These Terms govern your access to our e-commerce platform serving Hong Kong, China, Singapore, Thailand, Malaysia, and Indonesia.

By accessing our site or purchasing products, you agree to be bound by:

  • These Terms of Service
  • Our Privacy Policy (Privacy policy – ClairSkincare)
  • Return & Safety Policy (Refund policy – ClairSkincare)
  • All applicable regional e-commerce regulations

Key Regional Compliance

  • Hong Kong: Consumer Council Guidelines
  • China: E-commerce Law, CSAR Cosmetic Regulations
  • ASEAN: E-Commerce Transaction Framework 2023

SECTION 1 - ASIA-PACIFIC STORE TERMS

1.1 Minimum Age:

  • 18+ for Hong Kong, Singapore, Malaysia
  • 20+ for Thailand

By using our Services, you confirm compliance with your jurisdiction's age requirements.

1.2 Prohibited Uses:

  • Resale of cosmetics without HKCOC license
  • Cross-border parallel imports violating brand agreements
  • Purchase for commercial distribution without authorization

SECTION 2 - REGIONAL SERVICE CONDITIONS

2.1 We reserve the right to:

  • Limit quantities for high-demand markets (e.g., China)
  • Restrict shipments to specific ASEAN provinces
  • Verify identity for orders over HK$5,000

2.2 Payment Processing:

  • Supports Alipay, WeChat Pay
  • Supports Credit Cards in general

SECTION 3 - PRODUCT DETAILS AND LEGAL DISCLAIMERS

3.1 Product Origin and Authenticity:

  • The products sold on this website are produced in Europe, with most of the production taking place in France.
  • All products are legally imported into Hong Kong and are guaranteed to be authentic and genuine.

3.2 Customer Reporting:

  • If a customer has any doubt about the authenticity of a product, they are encouraged to report the product to us for investigation.

3.3 Expiry Date Policy:

  • The expiry date of each product is as it was at the time of purchase.
  • Customers are not eligible for a refund unless the product’s expiry date is within 1 month from the delivery date.

3.4 Parallel Import Notice:

  • The products sold on this platform are imported via the parallel import channel.
  • As ClairSkincare is not an authorized distributor or reseller, the products do not include a warranty from the manufacturer.

SECTION 4 - REGIONAL ORDER MANAGEMENT

4.1 Shipping Restrictions:

  • China: Requires real-name verification (实名认证)
  • Malaysia: Excludes East Malaysia regions
  • Indonesia: Restricted cosmetics require BPOM codes

4.2 Customs Compliance:

  • China: Requires CIQ labels
  • Thailand: FDA cosmetic import permits
  • Singapore: HSA notification numbers

SECTION 5 - ASIA-PACIFIC DISPUTE RESOLUTION

5.1 Governing Law:

  • Primary Jurisdiction: Hong Kong SAR
  • Alternative Dispute Resolution: HKIAC Mediation

5.2 Regional Arbitration:

  • Singapore: SICDR
  • China: CIETAC
  • ASEAN: AIAC

COMPLIANCE NOTICES

Hong Kong

  • Compliance with Sale of Goods Ordinance (Cap.26)
  • Personal Data (Privacy) Ordinance (Cap.486)

China

  • Cybersecurity Law compliance
  • Cross-border Data Transfer filings

ASEAN

  • ASEAN Cosmetic Directive
  • Personal Data Protection Acts (PDPA)

CONTACT INFORMATION

ClairSkincare Limited
Address: UNIT A2, FLOOR 19, MAX SHARE CENTRE, 367-373 KING'S ROAD, North Point, HONG KONG
CR No.: 78265501
Email: admin@ClairSkincare.com

Regional Compliance Officers
Email: support@ClairSkincare.com